What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is autosusspended

    Asked by Vanessa Roberts  on February 18, 2017 at 02:16 PM

    what do I need to do??

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    JotForm Support

    Answered by jonathan on February 18, 2017 at 08:26 PM

    Your account/username vanessaroberts08  and form was suspended due to violation of the JotForm Terms of Use.

    You cannot use the form to collect sensitive data like CC account data. This is called phishing and is considered an illegal activity.

    You should delete the form and then we can request for consideration to reactivate your account after your compliance.

    Let us know if you need further assistance.



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    Answered by Vanessa Roberts  on February 19, 2017 at 08:45 AM
    I didn't realize this. I was looking for a secure way for customers to end me their personal information other than through text message. I will delete my account.
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    JotForm Support

    Answered by AIDAN on February 19, 2017 at 10:04 AM

    Hi Vanessa,

    I have removed the offending fields from your form and re-activated your account.

    You do not have to delete anything now, I would just advise you to make sure all your forms are always in compliance with our terms of use, so that your account doesn't get suspended in the future.

    You may also consider using one of our payment integration solutions. We have a detailed guide on that here: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    Please let us know if you need further assistance. We'll be happy to help. Thank you.