What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Clients not receiving emails after submission

    Asked by citydogcountrydogtraining on February 18, 2017 at 04:42 PM


    I had these forms all set and tested and everything was working great.   Then 4.0 happened.   In testing the forms I fill them out and use my own email address so that I can see if it comes in.    I used my personal comcast email address and am still waiting 4 hours now and nothing has come in.    I did a form with my personal gmail address and the client email came in right away.

    We are about to take all these forms live and it's going to be crazy making is some people are getting them and some aren't.

    Here are the forms I have tested.   I figured if you can help me fix these I can  maybe fix the others.






    Thanks in advance


  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 18, 2017 at 10:40 PM

    I have checked your forms and received immediately your email auto-responders: 

    I have checked your email history and found some blocked emails, you can also check it on your end by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    What I would suggest you is to first check this guide to avoid email bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    You could also check the emails in our bounce list and remove them so they receive emails from JotForm: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    If you're still facing issues with emails not being sent, you could also set up a custom sender email address using the SMTP method, this way you avoid using the Jotform default addresses and use your own mail server info. 

    Here's the guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    If you have any question, let us know.