I'm getting emails about reaching the API limit

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    PARTYZONELIVERPOOL
    Asked on February 19, 2017 at 07:45 AM

    I'm getting e-mails saying I've reached API limit of 1000 a day

    I'm not sure how this is possible as I only get one or two submissions per day?

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    AIDAN
    Answered on February 19, 2017 at 09:39 AM

    Hi, thank you for contacting us.

    Please see our detailed guide on daily API call limits as it should give you a complete overview on API, the API key, the API daily limits and so on: https://www.jotform.com/help/406-Daily-API-Call-Limits

    If you need further assistance please let us know. We will be happy to help. Thank you.

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    PARTYZONELIVERPOOL
    Answered on February 19, 2017 at 02:31 PM

    Sorry. I don't understand. If I only have one or two forms submitted per day how can I be reaching this?

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    AIDAN
    Answered on February 19, 2017 at 02:56 PM

    Hi again,

    No problem. As mentioned for example in the guide above, some widgets issue API calls to fetch information that they need, and that does not depend on submissions, just form views, as whenever someone views such a form, those widgets would issue API calls to get the information they want.

    As a result, even if you have only some submissions, if the form is being viewed often and contains for example widgets that need to perform API calls, then the count of these API calls would keep increasing, resulting in the email you received.

    I hope this complements the guide a bit or gives it some perspective. Please see our guide and get back to us if you still have any questions. We're here to help.