What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Hi, thank you for contacting us.
Please see our detailed guide on daily API call limits as it should give you a complete overview on API, the API key, the API daily limits and so on: https://www.jotform.com/help/406-Daily-API-Call-Limits
If you need further assistance please let us know. We will be happy to help. Thank you.
Sorry. I don't understand. If I only have one or two forms submitted per day how can I be reaching this?
No problem. As mentioned for example in the guide above, some widgets issue API calls to fetch information that they need, and that does not depend on submissions, just form views, as whenever someone views such a form, those widgets would issue API calls to get the information they want.
As a result, even if you have only some submissions, if the form is being viewed often and contains for example widgets that need to perform API calls, then the count of these API calls would keep increasing, resulting in the email you received.
I hope this complements the guide a bit or gives it some perspective. Please see our guide and get back to us if you still have any questions. We're here to help.