What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My submissions page is not properly loading. Why?

    Asked by FHTI on June 14, 2012 at 04:31 PM

    Everything on the page except the actual submissions are visible. I know I have at least 16 previous submissions and I am worried that I can not access them anymore. Also, sometimes I do not receive an email when I should when a new form has been submitted. I did check my junk mail. Why is this happening and how should it be fixed.

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    Answered by AtacanC on June 14, 2012 at 06:23 PM

    I wasn't able to replicate the said issue. I was able to check my submissions. On which browsers does this happen?

    If you don't receive email notifications, may is suggest you to add JotMail's Ip Addresses to your mail provider's whitelist? Please change the Sender E-mail to noreply@jotform.com as well.

    We really would like to test your form. Can you please provide us the form ID or URL?

    We'll be waiting for your reply.