What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can I not see a preview of any of my forms?

    Asked by sonshinejr on February 19, 2017 at 04:42 PM

    None of my forms will allow me to preview or open in a new tab. What gives?

    Page URL:

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    JotForm Support

    Answered by Chriistian on February 19, 2017 at 05:57 PM

    Hi there,

    I these forms, you are collecting credit card information which is against our terms of use.





    If you want to collect credit cards from your customers without charging them, please make use of one of our payment fields available in the Form Builder.


    In order to activate you account, I needed to delete the guilty fields. Your forms should be accessible again. Please refrain from collecting credit card details in plain text fields to avoid being autosuspended again.