What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pricing and payment invoice questions

    Asked by studiofulcro on February 19, 2017 at 05:11 PM


    Is it possible downgrade from bronze to starter and then re-upgrade to bronze in the same year?

    I need a more massive form service just in three periods of year when I organize some events, so out of these periods for us is sufficient the starter grade.

    Thanks in advance for your answer,

    E. Berti

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    Answered by Ian on February 19, 2017 at 08:19 PM

    My advise would be that you can opt for Monthly payment for 3 months or for the period you organize any event, and then downgrade to Starter plan when you have low traffic.

    Monthly payments would make it easier to switch between bronze and starter plan as per your need.

    Let me know if you have more questions.

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    Answered by studiofulcro on February 21, 2017 at 02:24 PM

    Thanks for your quickly answer,

    I'll make as you suggest, but for each payment I'll need the invoice for my company.

    So how may I send you my fiscal data in order to have the corect invoices for the purposes of EU Community legislation?

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    JotForm Support

    Answered by david on February 21, 2017 at 03:16 PM

    If you are paying the amount using Credit Card or Debit card, the invoices are available to download from the Billing section in your account. If you are willing to pay it through Purchase Order/Check the proforma invoice will be available to download so that you can send it along with the payment.



    We do not offernt proforma invoices for Credit or Debit card payments.

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    Answered by studiofulcro on February 21, 2017 at 03:33 PM

    Thank you very much!