What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't see how to renew our subscription

    Asked by Robert  on February 19, 2017 at 05:16 PM

    Apparently you were not able to process our credit card to renew our subscription, probably because that card expired.  We want to renew, but cannot see how to do that, as our account is marked "Suspended".  Please advise.

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    Answered by Ian on February 19, 2017 at 08:25 PM

    Please do not open multiple threads to address same issue. I had already replied to thread https://www.jotform.com/answers/1070551 , please follow the same thread to get the issue resolved.