What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can we receive email alerts about failed form email notifications?

    Asked by davidgrayvideos on February 19, 2017 at 06:25 PM

    Why do you only allow advanced users this facility. Its us poor low lifes again that are missing out because you can't create a system for us to use only those with a brain. God I am so getting fed up of jot form.



    This is a re-post of a comment on How to Get Notified if Email Alerts Failed to Send

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    JotForm Support

    Answered by Mike on February 19, 2017 at 09:59 PM

    We have a feature request ticket escalated to our developers regarding a backup email address which can be used to inform users about failed/bounce messages. However, at this time we cannot provide any ETA for when it can be implemented.

    If you are having issues with some email addresses placed to our bounce list, our best recommendation is to use your own SMTP sender on forms.

    How to Setup SMTP for a Form

    The sending process and bounces will be handled by your email server in this case.