What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditional logic in cloned form not working...

    Asked by FanfareApparel on February 19, 2017 at 11:33 PM


    I have 2 forms in my account; one titled "Fanfare High School T-Shirts" and the other titled "Clone of Fanfare High School T-Shirts."  In the original form, all the conditions are working correctly.  When using the live version of the cloned form, the condition to "show shipping address" when the direct shipping option is selected is not working.  Can you please check if this may be a bug?



    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on February 20, 2017 at 03:00 AM

    I have cloned and inspected your form and condition is set correctly. However it is not working. On my cloned form I was able o resolve the issue, by deleting that condition and creating new one. Please try the same.

    Here is my cloned form with new condition: https://form.jotform.com/70501658652961 

    Feel free to test it and clone it

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by FanfareApparel on February 20, 2017 at 04:46 PM
    Yes, that does work, however with my business I plan to eventually clone this form hundreds of times. Is there a better solution?
    Fanfare Apparel
    9888 W. Belleview Ave.
    Suite 2084
    Denver, CO 80123
  • Profile Image
    JotForm Support

    Answered by jonathan on February 20, 2017 at 06:26 PM

    If the condition feature was corrected already, it should also be applied on the cloned version of the form.

    Can you please try first cloning the form https://form.jotform.com/70501658652961 of my colleague.

    You can test and review the cloned version then afterwards. See if the issue with condition logic is still present on that version of the form.

    Let us know if issue persist.