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    Over quota and forms have disappeared from website

    Asked by ACTWildlife on February 20, 2017 at 01:07 AM

    ACT Wildlife if a small charity rehabilitating native Australian animals.  There was a press release about our work and the submissions increased to 145 for the month.  This is a once only event.  The forms disappeared from our website.  I cleaned out all the submissions and have almost a blank slate.  Can we please start again with our free account?

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    JotForm Support

    Answered by Charlie on February 20, 2017 at 03:26 AM

    Apologies for the inconvenience.

    Please note that deleting submissions will not reset your monthly limits. I went ahead and refreshed the monthly limit count on your account, your account should now be active again.

    To learn more about the limits of your account, please do take time to read this link: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-Limits 

    I hope that helps. 

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    Answered by ACTWildlife on February 21, 2017 at 05:25 AM

    Thanks heaps!