What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    URGENT: Account has been suspended

    Asked by Vanessa Wilson  on February 20, 2017 at 04:37 AM

    Good day, we've tried logging into our account and are getting a message that our account has been suspended. A client also tried clicking on a link to a form we've provided and received the message "Form not found. Form is disabled." Please can you tell me why we no longer have use of our account or forms.

    We need urgent assistance as we use these forms for clients to make enquiries and our business depends on them. 

     

    Kind regards

    Vanessa Wilson

    C: 083 658 7444

    T: 021 531 1913

    South Africa

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    JotForm Support

    Answered by Chriistian on February 20, 2017 at 05:34 AM

    Your account has been disabled by the Anti-Phishing Tool. That's why your forms has been disabled. I  checked your account and I noticed that one of your form which is (http://www.jotformpro.com/form/41804323660953) is asking for passwords, username, login credentials, account number from the user. Please note that asking those information from the user is against our Terms of Use

    Instead of such, I have now removed those guilty fields on your form and re-activated you account. Please refrain from doing this in the future so that it will not make your account be suspended again.

    Regards