Why integration with GetResponse is not working?

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    eightloop
    Asked on February 20, 2017 at 05:51 AM

    Hei - I have an integration between one of my Jotforms and Getreposnse to add submisions into a campaign - I've had about 73 submissions but nothing is being added to GetResponse.  

    I have several other platforms integrated with this GetResponse campaign and it's not a double opt-in issue.  I'm not sure why this would be the case. 

    Can you please advise.

     

    Cheers

    Cat

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    Kiran
    Answered on February 20, 2017 at 07:30 AM

    Do you mean to say that the submissions received are not sent to GetResponse? Unfortunately, my trial account of GetResponse is expired and couldn't test it. Did you try removing the integration and adding it again to the form? Please give it a try by removing the integration and adding again to see if that helps. 

    Please get back to us if the issue still persists. We will be happy to take a look again.

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    Cat 
    Answered on February 22, 2017 at 03:35 AM

    Yup - still persists

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    Nik_C
    Answered on February 22, 2017 at 06:08 AM

    Could you please check if the information from your form is not in Unconfirmed section: 

    If that doesn't help, please try to create new API key and then re-integrate with your form:

         

    Let us know if that helps.

    Thank you!