Test Email button is not sending emails to our receiptents

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    Asked on February 20, 2017 at 07:29 AM

    Hi Jotform,

    We are setting up forms for different events at the moment and each of these will have different people that need to be notified when a payment is made to that particular form but for some reason when we send a test mail it goes to the admin of the overall accounts email blennon@youthworkireland.ie (me) instead of to those that are set up as the recipients in the email section. Could you help me please?

    See below form entitled - Donate Monthly is set up for notifications to another email 





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    Answered on February 20, 2017 at 08:33 AM

    Hi Barry, thank you for contacting us.

    What you have described is perfectly okay and expected. We mentioned it in the beginning of our guide on setting up email notifications here: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Quoting from the guide above:


    If you are trying to test the email alerts using " Test Email " button, please note that this will always send the email notification to email address in your account profile. You have to make an actual submission in your form to test the recipient email address you are settin up in the form. Please refer to this guide for more information: How-to-properly-Change-and-Test-a-New-Email-Recipient-Address.


    If you need further assistance please let us know. We will be happy to help. Thank you.