What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to get true referral instead of JotForm in Google Analytics?

    Asked by bmonkee on February 20, 2017 at 08:45 AM

    Hi we have 6 jotforms being used on our wordpress website, each form has its own thank you page with google analytics code embed. But when we get a conversion, google is showing the referral as "jotform", rather than where the lead came from before jotform (example google adwords advert) ... how do we get the "true" referral and not "jotfrom" ?

     

    Thanks

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Kiran on February 20, 2017 at 11:09 AM

    I believe that you are using a custom Thank you page with added Analytics code for your forms. If so, could you try adding ?utm_nooverride=1 to the URL mentioned in the Thank you page.

    If your custom thank you URL is http://www.yoursite.com/thankyou.html, you may add ?utm_nooverride=1 to the URL and it will be displayed as 

    http://www.yoursite.com/thankyou.html?utm_nooverride=1

    Please give it a try and let us know if you need any further assistance. We will be happy to assist. 

  • Profile Image

    Answered by bmonkee on February 20, 2017 at 12:17 PM
  • Profile Image
    JotForm Support

    Answered by Kiran on February 20, 2017 at 01:54 PM

    Yes. You are right. All the thank you page URLs to be appended with ?utm_nooverride=1. Please try changing the Thank you page URL and see if that helps.

    Let us know if you need any further assistance. We will be happy to assist.  

  • Profile Image

    Answered by bmonkee on February 22, 2017 at 09:14 AM

    okay thank you, my url is now showing as  https://www.domainname.com/services/antibody-sequencing/thank-youutm_nooverride-1 is this correct?

  • Profile Image
    JotForm Support

    Answered by Kiran on February 22, 2017 at 11:23 AM

    The question mark is missing before the utm_nooverride-1 in the URL. Here is the correct URL that you may try setting up as the Thank you page.

    https://www.domainname.com/services/antibody-sequencing/thank-you?utm_nooverride-1

    Hope this information helps! 

  • Profile Image

    Answered by bmonkee on February 22, 2017 at 11:41 AM

    for some reason this umbraco website is stripping out the question mark from the url?

  • Profile Image
    JotForm Support

    Answered by Kiran on February 22, 2017 at 12:47 PM

    In this case, could you try using & (ampersand) instead of ? (question mark) in the URL as provided below to see if that works?

    https://www.domainname.com/services/antibody-sequencing/thank-you&utm_nooverride-1

    Let us know if you need any further assistance. We will be happy to assist.  

  • Profile Image

    Answered by bmonkee on February 23, 2017 at 04:16 AM

    hi thanks for your help so far but now im getting this error when i view the url with the &

     

    Server Error in '/' Application. A potentially dangerous Request.Path value was detected from the client (&).

    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. 

    Exception Details: System.Web.HttpException: A potentially dangerous Request.Path value was detected from the client (&).

    Source Error: 

    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.


    Stack Trace: 

    [HttpException (0x80004005): A potentially dangerous Request.Path value was detected from the client (&).] System.Web.HttpRequest.ValidateInputIfRequiredByConfig() +9807804 System.Web.PipelineStepManager.ValidateHelper(HttpContext context) +53

     

    Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.6.1087.0

  • Profile Image
    JotForm Support

    Answered by Welvin on February 23, 2017 at 07:11 AM

    Would you mind letting us know the exact thank you page URL? You have this URL in one of your forms http://mcfaddenperry.com/thankyou/. Is this correct? If so, please try the following with the nooverride parameter:

    http://mcfaddenperry.com/thankyou/?utm_nooverride=1

  • Profile Image

    Answered by bmonkee on February 23, 2017 at 08:14 AM

    hi sorry no its a different domain https://www.fusionantibodies.com/services/antibody-sequencing/thank-youutm_nooverride-1

  • Profile Image
    JotForm Support

    Answered by Welvin on February 23, 2017 at 09:28 AM

    Can you try the following:

    1. Add our own Google Analytics widget in your form (https://widgets.jotform.com/widget/google_analytics).

    2. Remove the Analytics codes from the thank you page.

    3. Exclude submit.jotformeu.com to your Analytics referral settings (https://support.google.com/analytics/answer/2795830?hl=en).

     

    If this method won't work, you may need to contact Umbraco Team about the possibility of adding the nooverride parameter in your thank you page URL. 

  • Profile Image

    Answered by bmonkee on February 23, 2017 at 12:17 PM

    thanks i will give this a go