What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Mobile Responsive widget missing in v4 form builder

    Asked by hannahevans on February 20, 2017 at 10:08 AM

    Hello,

    The mobile responsive widget appears to be missing from the add elements on my form builder - can someone advise how I can get my forms to be mobile responsive without this?  I can still see is as an advertised Widget in the Plugins information on the Jotform website.

    Thank you in advance!

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    JotForm Support

    Answered by AIDAN on February 20, 2017 at 11:48 AM

    Hi, thank you for contacting us.

    I confirm that the Mobile Responsive widget is not visible from the v4 builder just yet. In the meantime, you may edit the form in v3 mode and proceed with adding it from there, as a temporary workaround.

    If you need further assistance please let us know. We will be happy to help. Thank you.

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    Answered by hannahevans on February 20, 2017 at 11:53 AM

    Thanks for your quick response!  However, I have only ever worked in JotForm in v4 and up until last week I had access to the Mobile Responsive Widget - in fact I can see it in some of my earlier forms - all of which are in v4.  Does this mean that it has temporarily been pulled?

    I don't want to change to v3 unless I have to, so any update on when mobile friendly versions of v4 forms will now be available would be very much appreciated.

    Thank you in advance for all your assistance! :)

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    JotForm Support

    Answered by AIDAN on February 20, 2017 at 01:02 PM

    Hi again, you're quite welcome!

    Please note that my suggestion was not to permanently switch back to v3, as we wouldn't want you to miss our revolutionized way of creating and editing forms :)

    Instead, it was to just do something like what the animation that I just created for you, shows:

    This way you could edit in v3 and add the Mobile Responsive widget there.

    I hope this helps. Please get back to us if you need further assistance. Thank you.