What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Renewel of $90 yearly Premium plan

    Asked by ARAG on February 20, 2017 at 10:29 AM

    l.s.

     

    Currently we make use of the $90 yearly Premium plan and we are up for renewel. Unfortannaly I do not see any options for renewel eventhough the communication said we can keep using this this plan (e.g. screenshot). 

    Will you downgrade our account now automaticly or can we still make use of the current account? please let me know before the 25th of february 2017.

    Kind regards,

    Christian van Dijk

     

    Screenshot
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    JotForm Support Manager

    Answered by Jeanette on February 20, 2017 at 12:15 PM

    Please use the following instructions to log in to your BlueSnap account in order to update your credit card.

    Go to: https://cp.bluesnap.com/jsp/account_login.jsp

    Enter your username: 12657109769431687245398

    A reset password link has been sent to : marten.hoekstra@arag.nl

    (Please note, should the reset password link not work, try it again using a different browser such as Google Chrome or Firefox)

     

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    Answered by ARAG on February 21, 2017 at 03:32 AM

    Hi Jeanette,

    Thank you for your feedback, but unfortanally that emailaddress is not in use anymore. Will you be so kind too add our webmaster@arag.nl emailaddress?

    Kind regards 

     

    christian

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    JotForm Support

    Answered by ashwin_d on February 21, 2017 at 06:59 AM

    Hello christian,

    Since the email address uses same corporate domain, I have changed the email address attached to your billing profile to webmaster@arag.nl.

    I have also sent the password reset link to webmaster@arag.nl

    Thank you!

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    Answered by ARAG on February 23, 2017 at 08:47 AM

    Hello dear people from support,

    I just added a new creditcard via Bluesnap, but how long does the payment process take? The payment has been validated and i have received an invoice. Unfortunally our account is still saying that it is waiting for payment?

    Please inform me if everything is working correct 

    Kind regards

    Christian van Dijk

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    JotForm Support

    Answered by ashwin_d on February 23, 2017 at 11:55 AM

    Hello Christian,

    I did check our records and latest subscription payment was successful. I have taken care of your account issue and its currently in good shape.

    Thank you!