What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cancelled my subscritpion but was still billed.

    Asked by lytoyaparker on February 20, 2017 at 10:44 AM

    Hi, I canceled my jotform monthly subscription, and was drafted today! 

    Please advice on how to get a refund! 


    Thank YOU.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 20, 2017 at 12:28 PM

    Hello lytoyaparker,

    I have sent a request to our billing team to process the refund for your bronze monthly subscription payment. Please allow 3-7 days for the amount to reflect in your account.

    Please note that your account is now downgraded to free plan.

    Thank you!