I cancelled my subscritpion but was still billed.

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    lytoyaparker
    Asked on February 20, 2017 at 10:44 AM

    Hi, I canceled my jotform monthly subscription, and was drafted today! 

    Please advice on how to get a refund! 

     

    Thank YOU.

  • Profile Image
    ashwin_d
    Answered on February 20, 2017 at 12:28 PM

    Hello lytoyaparker,

    I have sent a request to our billing team to process the refund for your bronze monthly subscription payment. Please allow 3-7 days for the amount to reflect in your account.

    Please note that your account is now downgraded to free plan.

    Thank you!

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    ashwin_d
    Answered on June 22, 2017 at 05:43 AM

    Hello,

    We have received an empty post from you. If you have replied from your email, please click on the following URL to reply again:  https://www.jotform.com/answers/1071000

    Thank you!