What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Total Submissions is showing as nearly full but this is not correct. Could this be rectified?

    Asked by Kent2020 on February 20, 2017 at 10:55 AM

    Is it possible to get my total submissions number corrected? It currently shows over 450 but is actually less than 100

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    JotForm Support

    Answered by Jan on February 20, 2017 at 12:43 PM

    I checked your account and I saw that you haven't purged the deleted forms in the Trash folder. Please take note that the submissions stored on a deleted form is still counted.

    Please purge the deleted forms to decrease your Total Submissions Storage. 

    Hope that helps. Thank you.