What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why I'm receiving error when submitting form from iOS?

    Asked by cpohts on February 20, 2017 at 11:15 AM

    "Balance Point New Hire Setup" on my account.  Someone tried to submit the form using an iOS device and received error on submission, but I was able to submit the form using Firefox on a Windows PC.  Shouldn't the form work from and iOS device?  It's not a complicated form, just a few required fields.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on February 20, 2017 at 12:51 PM


    The forms should work on all devices, doesn't matter the operating system or the Browser. I checked your form from iPhone simulator and it worked fine:

    It would be great if you would have any error message or anything they saw so we can investigate further. Or maybe it was a temporary glitch with phone.

    If the issue reappears please let us know.

    Thank you!