Why I'm receiving error when submitting form from iOS?

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    Asked on February 20, 2017 at 11:15 AM

    "Balance Point New Hire Setup" on my account.  Someone tried to submit the form using an iOS device and received error on submission, but I was able to submit the form using Firefox on a Windows PC.  Shouldn't the form work from and iOS device?  It's not a complicated form, just a few required fields.

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    Answered on February 20, 2017 at 12:51 PM


    The forms should work on all devices, doesn't matter the operating system or the Browser. I checked your form from iPhone simulator and it worked fine:

    It would be great if you would have any error message or anything they saw so we can investigate further. Or maybe it was a temporary glitch with phone.

    If the issue reappears please let us know.

    Thank you!