Why I'm receiving error when submitting form from iOS?

  • cpohts
    Asked on February 20, 2017 at 11:15 AM

    "Balance Point New Hire Setup" on my account.  Someone tried to submit the form using an iOS device and received error on submission, but I was able to submit the form using Firefox on a Windows PC.  Shouldn't the form work from and iOS device?  It's not a complicated form, just a few required fields.

    Page URL: https://form.jotform.com/60674602730149
  • Nik_C
    Replied on February 20, 2017 at 12:51 PM

    Hello,

    The forms should work on all devices, doesn't matter the operating system or the Browser. I checked your form from iPhone simulator and it worked fine:

    Why Im receiving error when submitting form from iOS? Image 1 Screenshot 20

    It would be great if you would have any error message or anything they saw so we can investigate further. Or maybe it was a temporary glitch with phone.

    If the issue reappears please let us know.

    Thank you!