Form Builder: Form cannot be edited. Field properties are not shown

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    Asked on February 20, 2017 at 11:30 AM

    I need help immediately. I logged on to edit a form that is out there now.  I cannot see each text box - and can only click the top one to edit. 




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    Answered on February 20, 2017 at 01:15 PM

    I have inspected your form and it looks like this inside of Form Builder. 

    I also noticed that fields can not be edited. I was able to replicate same issue on my cloned form as well. Your fields are not visible because text color of your form is white and frame color of your form is also white. However you should be able to edit your fields. 

    It seems that this issue is related to Theme that you are using. I will escalate this issue to our developers.

    For now I can only suggest you to change the theme of your form. You can use Default theme.

    Here is my cloned form with default theme: 

    Feel free to clone it.

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    Answered on February 20, 2017 at 03:46 PM
    This is a new problem for me—usually I have been able to edit it.
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    Answered on February 20, 2017 at 04:53 PM

    Hi Judy,

    As my colleague BJoanna have escalated this thread, our developers will be looking into this issue as soon as possible, and in the meantime you may consider BJoanna's suggestion (using the default theme) as demonstrated by the clone she created.

    You will be notified of any progress or action from our developers, via this thread. Thank you.

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    Answered on February 22, 2017 at 02:38 AM


    We are sorry for trouble that caused to you, The problem is fixed now. 

    Please feel free if you need any further assistance