What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms submissions seem to be missing

    Asked by chuckle on February 20, 2017 at 01:02 PM

    However, when I go to view my My Forms there appears to be lots of submissions missing and it's possibly restricted my view to 500 which was a restriction that was applied before the issue with the subscription. For example, on the complaints form there should be around 900 submissions and for the form called Momentum, there should be I believe a similar number?

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    JotForm Support

    Answered by AIDAN on February 20, 2017 at 02:16 PM

    Hi, thank you for contacting us.

    I have restored the submissions count.

    Please check again and get back to us if the problem persists. Thank you.

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    JotForm Support

    Answered by AIDAN on February 23, 2017 at 05:45 AM

    Hi again,

    It seems like you were trying to send a request as a reply here with no success. Please consider creating a new thread and we will address that ASAP. Thank you.