What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I check where the payments are going?

    Asked by gsbu on February 20, 2017 at 02:07 PM

    We have a payment on our Jotform but people have "paid" and "registered" but we do not see the money in our Paypal. How can we check that the payments are going to the right spot? How can we change it?

    Page URL:
    https://form.jotform.com/60238450217146

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    JotForm Support

    Answered by John_Benson on February 20, 2017 at 03:54 PM

    I checked your account and I found out that you have 2 incomplete payments. You can check the incomplete payments in the Submissions page. Here's how:

    1. Go to the My Forms page.
    2. Select your form and click the Submissions button.

    3. Click the Incomplete Payment button to view payments you didn't receive.

    Keep in mind that incomplete payments means the user did not complete the payments after being redirected to the check out page. Also, completing the incomplete submissions will not process any payments.

    Please check these related guides:
    https://www.jotform.com/help/135-How-to-view-incomplete-payments
    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Hope that helps. If you have any questions, please contact us again.