How can I check where the payments are going?

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    gsbu
    Asked on February 20, 2017 at 02:07 PM

    We have a payment on our Jotform but people have "paid" and "registered" but we do not see the money in our Paypal. How can we check that the payments are going to the right spot? How can we change it?

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    John_Benson
    Answered on February 20, 2017 at 03:54 PM

    I checked your account and I found out that you have 2 incomplete payments. You can check the incomplete payments in the Submissions page. Here's how:

    1. Go to the My Forms page.
    2. Select your form and click the Submissions button.

    3. Click the Incomplete Payment button to view payments you didn't receive.

    Keep in mind that incomplete payments means the user did not complete the payments after being redirected to the check out page. Also, completing the incomplete submissions will not process any payments.

    Please check these related guides:
    https://www.jotform.com/help/135-How-to-view-incomplete-payments
    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Hope that helps. If you have any questions, please contact us again.