Scrollbars appear on the embedded form (Wordpress)

  • glidewelldental
    Asked on February 20, 2017 at 2:33 PM

    Randomly today, my forms have added these scroll bars to them.

     

  • Support_Management Jotform Support
    Replied on February 20, 2017 at 4:19 PM

    I checked the page you included on your post http://glidewelldental.com/promotions/glidewell-now-office-solution/ along with the stand alone version of your form https://form.jotform.com/70407103210133 and here's how they looked liked from my perspective:

    Scrollbars appear on the embedded form (Wordpress) Image 1 Screenshot 30

    It's jumping up and down on your website with horizontal and vertical scrollbars. I'm seeing you're using WP and you embedded the form using the script. Can you try re-embedding it using the iFrame Embed codes instead and see if that would make a difference?

    1. First, try with the default iFrame codes

    Complete guide: Getting-the-form-iFrame-code 

    (only do the next step if this one fails)

    2. If the issue persists, even with the iframe codes, remove the <script></script> part then try again.

    Scrollbars appear on the embedded form (Wordpress) Image 2 Screenshot 41