How to find out what is triggering the API limit?

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    Knowle_Masons
    Asked on February 20, 2017 at 02:46 PM

    Guys.  I've just received an email saying that my firm has exceeded its api limit.  The form had no api keys at all so how can this be? 

     

    Knowle Masons

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    John_Benson
    Answered on February 20, 2017 at 04:41 PM

    Are you using the JotForm App in your Android device? If yes, then it is the reason why you are getting this error message. API requests are commonly used on apps and widgets.

    I have reset the API counter back to 0. Keep in mind that we can only do this once, if it happens again, you need to upgrade your subscription or wait for the limit to reset back to 0.

    For further information regarding daily API call limits, you can visit our updated user guide about daily API call limits: Daily API Call Limits

    If you have any questions, please contact us again. Thank you.

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    John Harrison
    Answered on February 21, 2017 at 07:23 AM

    exactly the same issue. There is no way I am using 10000 API calls per day. On a good day it might be 10. This is the first time this has happened since I have owned the account (many years). Something is possibly triggering this in your end? 

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    Knowle_Masons
    Answered on February 21, 2017 at 07:55 AM

    Guys.  It's your app not mine.  Why am I being penalised for using a tool you provide? 

    Are you seriously telling me that #your# api calls are counted against my account?  

    You need a rethink here. 

     

    App uninstalled.

    Knowle Masons. 

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    Mike
    Answered on February 21, 2017 at 10:30 AM

    We have escalated a ticket to our developers to clarify this situation.

    This thread will be updated when we have any more information.

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    highdesertframeworks
    Answered on February 21, 2017 at 10:51 AM

    Same here.  We are a small account.  Why all of a sudden are we exceeding a 10,000 daily api limit?  Doesn't seem correct based on prior submission history.

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    Mike
    Answered on February 21, 2017 at 12:13 PM

    @Highdesertframeworks,

    We will escalate your support forum thread too, and get back to you once we have any updates.

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    ac73prT
    Answered on February 21, 2017 at 02:23 PM

    Same problem here.

    I do not have any API Keys and I'm not using JotForm App in an Android device, yet I all of a sudden received an email saying I reached an API limit today.  It even provided a partial API Key number in the email... I don't know where that number even came from.
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    John_Benson
    Answered on February 21, 2017 at 02:51 PM

    @ac73prT

    In order for us to assist you properly, I have moved your issue to a new thread. Please wait for our response on this thread URL: https://www.jotform.com/answers/1072334.

    Thank you.

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    eee
    Answered on February 24, 2017 at 10:57 AM

    Hey,

    We fixed the problem on Feb 22.

    Sorry for the inconvenience,

    Kindest Regards,

    - Ertugrul. 

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    Knowle_Masons
    Answered on February 24, 2017 at 11:00 AM

    Does that mean we can use that android app without eating into our api credits now? 

    Knowle Masons

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    eee
    Answered on February 24, 2017 at 11:11 AM

    Hey Knowie_Masoons,

    Yes, please give it a try and let me know if you see any problem,

    Kindest Regards,

    - Ertugrul.

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    Knowle_Masons
    Answered on February 24, 2017 at 02:17 PM

    Thanks,  I'll try it again

     

    KM