Email in bounce list

  • Larry Bowers
    Asked on February 20, 2017 at 2:55 PM

    i don recive any more emails

    contact me 507-304-0421

    Jotform Thread 1071273 Screenshot
  • AIDAN
    Replied on February 20, 2017 at 4:23 PM

    Hi Larry, thank you for contacting us.

    Could you please provide us with more information such as the form ID or URL that you are having issues with, and in which context you are not receiving emails you should be receiving? That would allow us to inspect and assist you better. Thank you.

  • Larry Bowers
    Replied on February 21, 2017 at 4:29 PM

    http://www.katoballroom.com/contact

    <iframe allowtransparency="true" src="//form.jotformpro.com/form/22477579281970"  frameborder="0" style="width:100%; height: 611px; border: none;" scrolling="no"></iframe>

    hope this helps

  • Ian
    Replied on February 21, 2017 at 8:58 PM

    info@katoballroom.com was IN the bounce list

    Reason(s) : smtp; 554 5.7.1 The message from (<0000014f0a47c8ae-fd8c1244-4421-48cc-a938-eeab88a76004-000000@amazonses.com>) with the subject of (Notification 1) matches a profile the Internet community may consider spam. Please revise your message before resending.

    I had removed the email from the bounce list. 

    You can remove it yourself by following the instructions provided at :

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list.

    In your specific case, changing the Subject of the Notification email to something that is not considered as SPAM may fix the issue

    To prevent email bouncing related issues please read :

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. You may consider adding the list on your whitelist settings. 

    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have more questions regarding the same