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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Hi Larry, thank you for contacting us.
Could you please provide us with more information such as the form ID or URL that you are having issues with, and in which context you are not receiving emails you should be receiving? That would allow us to inspect and assist you better. Thank you.
<iframe allowtransparency="true" src="//form.jotformpro.com/form/22477579281970" frameborder="0" style="width:100%; height: 611px; border: none;" scrolling="no"></iframe>
hope this helps
firstname.lastname@example.org was IN the bounce list
Reason(s) : smtp; 554 5.7.1 The message from (<email@example.com>) with the subject of (Notification 1) matches a profile the Internet community may consider spam. Please revise your message before resending.
I had removed the email from the bounce list.
You can remove it yourself by following the instructions provided at :
This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list.
In your specific case, changing the Subject of the Notification email to something that is not considered as SPAM may fix the issue
To prevent email bouncing related issues please read :
In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. You may consider adding the list on your whitelist settings.
If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Let us know if you have more questions regarding the same