Email won't return a filled field

  • Profile Image
    Asked on February 20, 2017 at 03:05 PM

    I have a form that is acting inconsistently. The email I have set up returns one calculation field but not the second, then handles the last ones fine.

    What am I doing wrong?

    The field is called "KINO 1 Day" in this jot form:


    Here is the email setup:

    and here's what is coming through:


    Help! and Thank you!

  • Profile Image
    Answered on February 20, 2017 at 04:46 PM

    Hi there,

    There is a condition in your form that shows the KINO1Day field only when Light Choices is equal to "KINO FLO".


    Then in your Form Settings, you have the option Clear Hidden Field Values enabled.


    Can you please set the option to Don't Clear and see if that works?

    Let us know if you need further assistance.

  • Profile Image
    Answered on February 20, 2017 at 05:46 PM
    Still not working. Strange thing too, if I select the bottom of the KINO
    group the total shows up but not the line item I selected.
    Thanks again for any help you can give!
    [image: Inline image 1][image: Inline image 3][image: Inline image 2]
    Liz Johnson
    Head Honcho at ZABA
  • Profile Image
    Answered on February 20, 2017 at 07:46 PM

    Have you tried creating a new Notifier for your form

    It is possible the existing notifier email template was corrupted already so it was not updating with the correct data from the fields.

    If you create a new Notifier, it will refresh the email template and will auto update all the email fields as needed.

    Let us know if this process still did not fix the issue.