- gripelectricAsked on February 20, 2017 at 03:05 PM
I have a form that is acting inconsistently. The email I have set up returns one calculation field but not the second, then handles the last ones fine.
What am I doing wrong?
The field is called "KINO 1 Day" in this jot form: https://form.jotform.com/70456646925162
Here is the email setup:
and here's what is coming through:
Help! and Thank you!Page URL:
- JotForm SupportChriistianAnswered on February 20, 2017 at 04:46 PM
There is a condition in your form that shows the KINO1Day field only when Light Choices is equal to "KINO FLO".
Then in your Form Settings, you have the option Clear Hidden Field Values enabled.
Can you please set the option to Don't Clear and see if that works?
Let us know if you need further assistance.
- gripelectricAnswered on February 20, 2017 at 05:46 PMStill not working. Strange thing too, if I select the bottom of the KINO
group the total shows up but not the line item I selected.
Thanks again for any help you can give!
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Head Honcho at ZABA
- JotForm SupportjonathanAnswered on February 20, 2017 at 07:46 PM
It is possible the existing notifier email template was corrupted already so it was not updating with the correct data from the fields.
If you create a new Notifier, it will refresh the email template and will auto update all the email fields as needed.
Let us know if this process still did not fix the issue.