Form thank you page is blank after submitting the form

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    helenjoy
    Asked on February 20, 2017 at 04:01 PM

    Please find the screen shot of what come up when submit my form thanks 

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    jonathan
    Answered on February 20, 2017 at 05:40 PM

    We apologize for the inconvenience caused. I was able to reproduced the issue when I test submitted your form https://www.jotform.com/70505654044855

    The other form i.e. https://www.jotform.co/form/70217501173849 submitted fine though.

    Let me check further what could be causing the problem. I'll be back shortly.

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    jonathan
    Answered on February 20, 2017 at 05:48 PM

    I could not determine the cause of the problem on your form https://www.jotform.com/70505654044855 thank you page upon submission. 

    I have now forwarded this issue to our next level support.

    We will notify you here once we have fixed this. We apologize for the inconvenience caused.

     

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    Scott
    Answered on February 21, 2017 at 07:47 AM

    Hey Helen,

    I was able to submit your form and was successfully redirected to the Thank you page:

    It looks like this was a temporary issue. Can you please confirm this from your end too? If you are still having this issue I will send the ticket right away to our developers.

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    helenjoy
    Answered on February 21, 2017 at 02:46 PM
    Hi

    Yes, I changed the thankyou page and uploaded my own image and that seemed to make it come right
    Thanks for your help. Love Jot Forms!

    Cheers

    email test





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  • Profile Image
    helenjoy
    Answered on February 22, 2017 at 03:46 AM
    Hi

    I seem to have a bit of a hitch with receiving my jotforms, it says I have 32 responses but I have only received 25 emails. Can you look to see if there is a clinch in the system thanks


    email test





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    BJoanna
    Answered on February 22, 2017 at 06:00 AM

    Considering that your last question is not related to subject of this thread, I have moved your question to separate thread and we will provide you an answer there shortly.

    https://www.jotform.com/answers/1072858