- helenjoyAsked on February 20, 2017 at 04:01 PM
Please find the screen shot of what come up when submit my form thanks
- JotForm SupportjonathanAnswered on February 20, 2017 at 05:40 PM
We apologize for the inconvenience caused. I was able to reproduced the issue when I test submitted your form https://www.jotform.com/70505654044855
The other form i.e. https://www.jotform.co/form/70217501173849 submitted fine though.
Let me check further what could be causing the problem. I'll be back shortly.
- JotForm SupportjonathanAnswered on February 20, 2017 at 05:48 PM
I could not determine the cause of the problem on your form https://www.jotform.com/70505654044855 thank you page upon submission.
I have now forwarded this issue to our next level support.
We will notify you here once we have fixed this. We apologize for the inconvenience caused.
- JotForm DeveloperScottAnswered on February 21, 2017 at 07:47 AM
I was able to submit your form and was successfully redirected to the Thank you page:
It looks like this was a temporary issue. Can you please confirm this from your end too? If you are still having this issue I will send the ticket right away to our developers.
- helenjoyAnswered on February 21, 2017 at 02:46 PMHi
Yes, I changed the thankyou page and uploaded my own image and that seemed to make it come right
Thanks for your help. Love Jot Forms!
- JotForm SupportBJoannaAnswered on February 22, 2017 at 06:00 AM
Considering that your last question is not related to subject of this thread, I have moved your question to separate thread and we will provide you an answer there shortly.