What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form thank you page is blank after submitting the form

    Asked by helenjoy on February 20, 2017 at 04:01 PM

    Please find the screen shot of what come up when submit my form thanks 

    Screenshot
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    JotForm Support

    Answered by jonathan on February 20, 2017 at 05:40 PM

    We apologize for the inconvenience caused. I was able to reproduced the issue when I test submitted your form https://www.jotform.com/70505654044855

    The other form i.e. https://www.jotform.co/form/70217501173849 submitted fine though.

    Let me check further what could be causing the problem. I'll be back shortly.

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    JotForm Support

    Answered by jonathan on February 20, 2017 at 05:48 PM

    I could not determine the cause of the problem on your form https://www.jotform.com/70505654044855 thank you page upon submission. 

    I have now forwarded this issue to our next level support.

    We will notify you here once we have fixed this. We apologize for the inconvenience caused.

     

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    JotForm Support

    Answered by Scott on February 21, 2017 at 07:47 AM

    Hey Helen,

    I was able to submit your form and was successfully redirected to the Thank you page:

    It looks like this was a temporary issue. Can you please confirm this from your end too? If you are still having this issue I will send the ticket right away to our developers.

  • Profile Image

    Answered by helenjoy on February 21, 2017 at 02:46 PM
    Hi

    Yes, I changed the thankyou page and uploaded my own image and that seemed to make it come right
    Thanks for your help. Love Jot Forms!

    Cheers

    email test





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  • Profile Image

    Answered by helenjoy on February 22, 2017 at 03:46 AM
    Hi

    I seem to have a bit of a hitch with receiving my jotforms, it says I have 32 responses but I have only received 25 emails. Can you look to see if there is a clinch in the system thanks


    email test





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  • Profile Image
    JotForm Support

    Answered by BJoanna on February 22, 2017 at 06:00 AM

    Considering that your last question is not related to subject of this thread, I have moved your question to separate thread and we will provide you an answer there shortly.

    https://www.jotform.com/answers/1072858