What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why password reset instructions are not sending?

    Asked by Chris  on February 20, 2017 at 05:24 PM

    I cannot log into my account and it will not send a reset to my email. The email attach is the one listed

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    JotForm Support

    Answered by Kevin_G on February 20, 2017 at 06:58 PM

    I have checked your email address and found it in our bounce list, this was the reason why you were not receiving emails, please try resetting your password now and the email should be properly sent to your address.