What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do change a user name

    Asked by donnabi on February 20, 2017 at 06:11 PM

    I am taking over this account for Benefit Insights and am curious how to change the user name.  Can you help me?




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    Answered by Ian on February 20, 2017 at 08:09 PM

    We can change your username, before we do that, note the following :

    -Custom URLs names (ie: http://www.jotform.com/donnabi/myform ) will not work once we change the account username. 

    -However, direct form links like http://www.jotformeu.com/form/xxxxxxxxx  will be fine.

    - Please provide 3 alternative usernames in order of priority, in case the proposed username is not available we can select the next one which is  available.