How do change a user name

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    Asked on February 20, 2017 at 06:11 PM

    I am taking over this account for Benefit Insights and am curious how to change the user name.  Can you help me?




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    Answered on February 20, 2017 at 08:09 PM

    We can change your username, before we do that, note the following :

    -Custom URLs names (ie: ) will not work once we change the account username. 

    -However, direct form links like  will be fine.

    - Please provide 3 alternative usernames in order of priority, in case the proposed username is not available we can select the next one which is  available.