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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File downloaded by Download all uploads is having an empty folder?

    Asked by Experteasers on February 20, 2017 at 10:06 PM

    I have attempted to download all uploads via the Submissions option and have only received an empty zip folder for 2017 Experteasers Act Submissions. Am I doing something incorrectly?

    Thank you.

    Page URL:
    https://form.jotform.com/70260347499159

    Screenshot
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    JotForm Support

    Answered by Kiran on February 20, 2017 at 11:42 PM

    Is the file size is displayed with reasonable size? If so, could you try extracting the file by using a file extraction software like 7-zip or WinZip and see if the file is extracting normally? If the file size is displayed in KBs, please let us know so that we can take a look and see what best we can do for you.

    Thanks!

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    Answered by Experteasers on February 21, 2017 at 12:46 AM
    The problem is that there is nothing to unzip. File indicates it is 70,000+
    KBs
    When I go to Extract it I receive the attached error.
    Jenna
    ...
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    JotForm Support

    Answered by Welvin on February 21, 2017 at 02:15 AM

    I have requested the following download link using the button, the Zip File is not empty for me.

    https://jufs.s3.amazonaws.com/Experteasers/export_data/58abe5420f493/Experteasers-2017-02-21-02-00-am.zip

    Note, the download is filtered for the month of January 2017.

    Please download it again using the given link and let us know if the folder is still empty. 

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    Answered by Experteasers on February 21, 2017 at 09:46 PM
    That is very strange. It is still showing up as being an empty folder...
    I am working on a Surface Pro via Chrome - should I try on something else?
    Thank you.
    ...
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    JotForm Support

    Answered by ashwin_d on February 22, 2017 at 02:38 AM

    Hello Experteasers,

    How are you extracting the zip file which you have downloaded? 

    It seems you are trying to open the file with windows explorer. I would suggest you to please download 7zip or WinRAR and then try to extract the zip file. Please click on the following URL to download the 7zip:  http://www.7-zip.org/download.html

    Thank you!

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    Answered by Experteasers on February 22, 2017 at 12:46 PM
    I utilized 7zip and could extract now. Thank you.
    ...