File downloaded by Download all uploads is having an empty folder?

  • Profile Image
    Experteasers
    Asked on February 20, 2017 at 10:06 PM

    I have attempted to download all uploads via the Submissions option and have only received an empty zip folder for 2017 Experteasers Act Submissions. Am I doing something incorrectly?

    Thank you.

  • Profile Image
    Kiran
    Answered on February 20, 2017 at 11:42 PM

    Is the file size is displayed with reasonable size? If so, could you try extracting the file by using a file extraction software like 7-zip or WinZip and see if the file is extracting normally? If the file size is displayed in KBs, please let us know so that we can take a look and see what best we can do for you.

    Thanks!

  • Profile Image
    Experteasers
    Answered on February 21, 2017 at 12:46 AM
    The problem is that there is nothing to unzip. File indicates it is 70,000+
    KBs
    When I go to Extract it I receive the attached error.
    Jenna
    ...
  • Profile Image
    Welvin
    Answered on February 21, 2017 at 02:15 AM

    I have requested the following download link using the button, the Zip File is not empty for me.

    https://jufs.s3.amazonaws.com/Experteasers/export_data/58abe5420f493/Experteasers-2017-02-21-02-00-am.zip

    Note, the download is filtered for the month of January 2017.

    Please download it again using the given link and let us know if the folder is still empty. 

  • Profile Image
    Experteasers
    Answered on February 21, 2017 at 09:46 PM
    That is very strange. It is still showing up as being an empty folder...
    I am working on a Surface Pro via Chrome - should I try on something else?
    Thank you.
    ...
  • Profile Image
    ashwin_d
    Answered on February 22, 2017 at 02:38 AM

    Hello Experteasers,

    How are you extracting the zip file which you have downloaded? 

    It seems you are trying to open the file with windows explorer. I would suggest you to please download 7zip or WinRAR and then try to extract the zip file. Please click on the following URL to download the 7zip:  http://www.7-zip.org/download.html

    Thank you!

  • Profile Image
    Experteasers
    Answered on February 22, 2017 at 12:46 PM
    I utilized 7zip and could extract now. Thank you.
    ...