What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am having the same problem.

    Asked by BashawMinorBall on February 20, 2017 at 10:24 PM
    I am having the same problem.  If the Pay Pal option is not on the form, and the form is submitted it is shown as a submitted form on the backend of Jotform.  Once I add Pay Pal payment to the form, my payment does show up on Pay Pal as completed but no form information is shown on Jot Form, it is as if nobody filled anything out.  I have their payment and money but no form on Jotform.
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    JotForm Support

    Answered by Chriistian on February 20, 2017 at 10:44 PM

    I cloned your form (http://www.jotform.ca/form/70335777753263) and add a PayPal Payment field. I did a test submit and it redirects me to PayPal checkout page. However, when I did not complete the payment process,  I checked the Submission page and it was there in the Incomplete Payments.

     

    If that happens, perhaps the user of your form did not complete their payment process. Please check this guide to know more about Paypal Incomplete Payments FAQ

     

    If you still have problems, please let us know.
    Regards

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    Answered by BashawMinorBall on February 20, 2017 at 11:46 PM
    Where can I find the duplicate form? I will try the whole process
    ...
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    JotForm Support

    Answered by Chriistian on February 21, 2017 at 12:42 AM

    Here's my clone of your form (https://form.jotform.com/70508558110956). 

    You can also clone your own form, please see this guide: How to Clone an Existing Form from a URL.