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    Chosen field is not going to correct page condition when submitted

    Asked by nchia2016 on February 21, 2017 at 12:03 AM

    We have 3 selections on our form that allows users to sign up for a conference. Only one of them is to go to the PayPal page when chosen. The other 2 should go to a Thank you page. I have set the conditional logic to do this, but all of them are going to PayPal. Please help.


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    JotForm Support

    Answered by John_Benson on February 21, 2017 at 01:26 AM

    There is a possibility that the user can checked the Pay with PayPal along with the other field (Mail Check and Pay at conference) that is why it is redirecting it to PayPal page. 

    My solution is to use show or hide condition. Here's a result screen animation:

    Here's the condition setup:

    Condition: If ANY (Pay at Conference or Mail Check) is Filled. Hide the Pay with PayPal.

    Condition: If Pay with PayPal is Filled. Hide Multiple (Mail Check and Pay at Conference).

    Related guides: 


    Please try it and let us know how it goes. Thank you.