What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why word count is not working properly when text is copied from Word?

    Asked by KAOSPILOT on February 21, 2017 at 02:43 AM

    Hi,

    We are are school in Denmark (kaospilot.dk) who has decided to use your form to apply for our programme. On some of the fields, we have put a limited amount of characters (2400). But now it seems that when the applicants copy their text from Word into a field, it doesn't count in the same way as in Word.

     

    One excample from an applicant:

    Copied 2222 characters incl spaces into a field in your form wich then counted 3754 characters incl spaces.

     

    It is pretty crucial for us, that we can count on this.

    Do you have any explanation on why this is happening?

     

    Best,

    Kristina

     

    Page URL:
    http://www.kaospilot.dk/application-form-2017/

  • Profile Image
    JotForm Support

    Answered by Nik_C on February 21, 2017 at 04:07 AM

    Hello Kristina,

    I tested what you were describing and I was able to replicate this problem you're referring to. The issue is that when the text is copied from the word, spaces are interpreted differently (words are put in the new line) and that makes counter count all that empty space as character:

    What you could do to resolve this problem is to switch your text area to plain text:

    It will count the words/letters correctly, even when they are copied from the Word. 

    Let us know how it worked for you.

    Thank you!