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    Why word count is not working properly when text is copied from Word?

    Asked by KAOSPILOT on February 21, 2017 at 02:43 AM


    We are are school in Denmark (kaospilot.dk) who has decided to use your form to apply for our programme. On some of the fields, we have put a limited amount of characters (2400). But now it seems that when the applicants copy their text from Word into a field, it doesn't count in the same way as in Word.


    One excample from an applicant:

    Copied 2222 characters incl spaces into a field in your form wich then counted 3754 characters incl spaces.


    It is pretty crucial for us, that we can count on this.

    Do you have any explanation on why this is happening?





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    JotForm Support

    Answered by Nik_C on February 21, 2017 at 04:07 AM

    Hello Kristina,

    I tested what you were describing and I was able to replicate this problem you're referring to. The issue is that when the text is copied from the word, spaces are interpreted differently (words are put in the new line) and that makes counter count all that empty space as character:

    What you could do to resolve this problem is to switch your text area to plain text:

    It will count the words/letters correctly, even when they are copied from the Word. 

    Let us know how it worked for you.

    Thank you!