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  • Profile Image

    Facebook Tab doesn't work on mobile

    Asked by TheBikeShed on February 21, 2017 at 04:40 AM

    Hi,

    Customers are receiving an error when trying to view the Jotform we created. It was working fine for a week and now doesn't. 

    Removed form, then added back in. logged in, back out and in again. no change. 

     

    https://www.facebook.com/BikeShedMotorcycleClub/app/684336108254110/ 

    I can make it work from my browsers but not from mobile and windows.

     

    many thanks

    Ross

     

    ross@thebikeshed.cc

    Page URL:
    https://www.facebook.com/BikeShedMotorcycleClub/app/684336108254110/

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Jim_R on February 21, 2017 at 07:24 AM

    Your screenshot shows you're on a mobile phone. Facebook Tabs won't work on mobile. It's not something we imposed, it's just something Facebook hasn't deployed yet.

    There's a discussion on this page https://developers.facebook.com/bugs/435173473172584/ that will further explain what I mean. That post came straight from the Facebook Team, courtesy of a Developer Support Engineer.

    Viewing your Facebook Tab on a desktop should work as usual though.

     

  • Profile Image

    Answered by TheBikeShed on February 21, 2017 at 09:46 AM
    Thank you for the response. Good to know, was driving me crazy trying to fix it. I’ll amend our links.
    Much appreciated
    Ross

    Ross Sharp
    Editor
    The Bike Shed
    #BikeShedLondon2017
    384, Old St, London, EC1V 9LT
    e:ross@thebikeshed.cc | w:www.thebikeshed.cc

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