- TheBikeShedAsked on February 21, 2017 at 04:40 AM
Customers are receiving an error when trying to view the Jotform we created. It was working fine for a week and now doesn't.
Removed form, then added back in. logged in, back out and in again. no change.
I can make it work from my browsers but not from mobile and windows.
- JotForm SupportJim_RAnswered on February 21, 2017 at 07:24 AM
Your screenshot shows you're on a mobile phone. Facebook Tabs won't work on mobile. It's not something we imposed, it's just something Facebook hasn't deployed yet.
There's a discussion on this page https://developers.facebook.com/bugs/435173473172584/ that will further explain what I mean. That post came straight from the Facebook Team, courtesy of a Developer Support Engineer.
Viewing your Facebook Tab on a desktop should work as usual though.
- TheBikeShedAnswered on February 21, 2017 at 09:46 AMThank you for the response. Good to know, was driving me crazy trying to fix it. I’ll amend our links.
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