Facebook Tab doesn't work on mobile

  • Profile Image
    Asked on February 21, 2017 at 04:40 AM


    Customers are receiving an error when trying to view the Jotform we created. It was working fine for a week and now doesn't. 

    Removed form, then added back in. logged in, back out and in again. no change. 



    I can make it work from my browsers but not from mobile and windows.


    many thanks




  • Profile Image
    Answered on February 21, 2017 at 07:24 AM

    Your screenshot shows you're on a mobile phone. Facebook Tabs won't work on mobile. It's not something we imposed, it's just something Facebook hasn't deployed yet.

    There's a discussion on this page https://developers.facebook.com/bugs/435173473172584/ that will further explain what I mean. That post came straight from the Facebook Team, courtesy of a Developer Support Engineer.

    Viewing your Facebook Tab on a desktop should work as usual though.


  • Profile Image
    Answered on February 21, 2017 at 09:46 AM
    Thank you for the response. Good to know, was driving me crazy trying to fix it. I’ll amend our links.
    Much appreciated

    Ross Sharp
    The Bike Shed
    384, Old St, London, EC1V 9LT
    e:ross@thebikeshed.cc | w:www.thebikeshed.cc