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    Attached Submission PDF in auto-responder email is displaying error message.

    Asked by Nick1965 on February 21, 2017 at 04:46 AM
    Can you help me with something else.  I am trying to add a PDF file to to Auto Responder, but I am getting an error message saying that the PDF could not be opened.  Any ideas what I am doing wrong here ?

     

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    JotForm Support

    Answered by ashwin_d on February 21, 2017 at 07:54 AM

    Hello Nick1965,

    With which form you are having this issue with?

    I did test your last edited form by sending a test submission. The auto-responder email I received does display the PDF file attachment correctly which was uploaded by you. The issue seems to be with the submission PDF which was attached in the auto-responder email. It shows error message as displayed in the screenshot below:

     

    I am not sure what was causing this issue but when I disabled the PDF Attachment and enabled again, that seems to have fixed the issue. I received the submission PDF successfully. Please check the screenshot below:

     

    I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!

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    Answered by Nick1965 on February 21, 2017 at 11:45 AM

    Many thanks Ashwin.  Looks good!  Does this mean that I can upload more than one PDF file ?

     

    Nick 

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    JotForm Support

    Answered by ashwin_d on February 21, 2017 at 12:55 PM

    Hello Nick,

    You are welcome.

    No it is not possible to attache more than one PDF file in auto-responder email alert. One PDF is your submission PDF which is generated automatically after you enable "PDF Attachement" and the second PDF is the file which you uploaded manually. Please check the screenshot below:

     

    Hope this answers your query.

    Do get back to us if you have any question.

    Thank you!

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    Answered by Nick  on February 21, 2017 at 04:52 PM

    Many thanks Ashwin - much appreciated !