- JotForm Supportashwin_dAnswered on February 21, 2017 at 07:54 AM
With which form you are having this issue with?
I did test your last edited form by sending a test submission. The auto-responder email I received does display the PDF file attachment correctly which was uploaded by you. The issue seems to be with the submission PDF which was attached in the auto-responder email. It shows error message as displayed in the screenshot below:
I am not sure what was causing this issue but when I disabled the PDF Attachment and enabled again, that seems to have fixed the issue. I received the submission PDF successfully. Please check the screenshot below:
I would suggest you to please test your form again and get back to us if the issue persists.
- Nick1965Answered on February 21, 2017 at 11:45 AM
Many thanks Ashwin. Looks good! Does this mean that I can upload more than one PDF file ?
- JotForm Supportashwin_dAnswered on February 21, 2017 at 12:55 PM
You are welcome.
No it is not possible to attache more than one PDF file in auto-responder email alert. One PDF is your submission PDF which is generated automatically after you enable "PDF Attachement" and the second PDF is the file which you uploaded manually. Please check the screenshot below:
Hope this answers your query.
Do get back to us if you have any question.
- NickAnswered on February 21, 2017 at 04:52 PM
Many thanks Ashwin - much appreciated !