Why I am getting charged when I have canceled my account?

I've canceled twice and im still getting charged what kind of crappy service are you running here? 

I have checked your account (pulsegroupasia) and see that it is currently holding Free subscription plan. As I check the account information further, I see that the last payment of the subscription was made in the month of January. Since the subscription was canceled, it is not renewed for the current month. I see that the subscription is already canceled now and you'll not be charged any more for this account (pulsegroupasia).

If you are referring to any other account or charges, please provide us with the transaction reference ID so that we can check it for you and provide you with necessary assistance.

Thanks!