What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I am getting charged when I have canceled my account?

    Asked by pulsegroupasia on February 21, 2017 at 08:41 AM

    I've canceled twice and im still getting charged what kind of crappy service are you running here? 

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    JotForm Support

    Answered by Kiran on February 21, 2017 at 11:01 AM

    I have checked your account (pulsegroupasia) and see that it is currently holding Free subscription plan. As I check the account information further, I see that the last payment of the subscription was made in the month of January. Since the subscription was canceled, it is not renewed for the current month. I see that the subscription is already canceled now and you'll not be charged any more for this account (pulsegroupasia).

    If you are referring to any other account or charges, please provide us with the transaction reference ID so that we can check it for you and provide you with necessary assistance.

    Thanks!