What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I have made a test submission on your form, and it went through fine. You can view the test submission by going to your form's submissions page:
When you experience the issues you mentioned, are the forms embedded somewhere?
Please send us a link to the page where you experience such a problem with your form, and we'll be glad to check it out for you further. Thank you!