What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please delete my account

    Asked by Sugako on February 21, 2017 at 11:12 AM

    I no longer need to use forms. Thanks.

  • Profile Image
    JotForm Support

    Answered by Kiran on February 21, 2017 at 12:20 PM

    I see that your account Sugako is currently holding Bronze monthly subscription that is being paid by using PayPal. 

    In order to cancel your Paypal Subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will hold Bronze status until your next billing date i.e., March 18, 2017.

    We can close the account once the account is downgraded to Free. Thank you!