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    Need billing info of my JotForm accounts.

    Asked by Johnnie Scoutten  on February 21, 2017 at 11:33 AM

    I have signed up for a number of JotForm accounts for various clients. Billing comes to me, and I invoice my clients.

    I am confused on the various accounts and your billing emails never really show who it might be for, and if I don't know, then I cannot log in. So I need help with how many accounts I have. Weird, huh?

    These accounts I can identify with client and password:

    @$9.95  to Johnnie@offsitemarketing.com

    1 @$9.95 to jscoutten@isdn.net

    1 free account to jscoutten@cleanbeyond.com  (was laura@cleanbyond.com)

    johnniescoutten@gmail.com - no accounts to that, I do not think

    Those, I think, would be the addresses used on the accounts.


    Can you help?






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    JotForm Support

    Answered by Kevin_G on February 21, 2017 at 12:50 PM

    I have checked the accounts related to your IP address and only found 3 accounts, they are related to the same email addresses you provided. 

    CleanBeyond - Free account. 

    Johnnie - Premium account. 

    Scoutten - Premium account. 

    I cannot find any other account related to you, if you have any other email address then you could provide it so we can check on our end as  well. 

    Also, I have checked the payment details and found you're using different email address per account, do note that this address will receive the email when there's a charge. 

    If you have access to the accounts, you could check the invoices and compare the charges with the emails received: https://www.jotform.com/help/329-How-to-Check-Invoices