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    Blank fields are being displayed in the email notification

    Asked by lazystripe on February 21, 2017 at 12:39 PM
    - I also am getting the blank entries on email confirmations when I enable to "hide blank fields"
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    JotForm Support

    Answered by Kiran on February 21, 2017 at 12:48 PM

    Did you make any modifications to the email notification? If so, the blank fields may be displaying in the notification email. Could you try adding a new notification and see if the Hide Empty Fields option is working fine?

    Please get back to us if the issue still persists. We will be happy to assist you further. 

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    Answered by lazystripe on February 21, 2017 at 01:10 PM

    Hello. I removed the notifications and created new ones from scratch, but I still get the empty fields.

    (https://form.jotform.com/70495881971167)

     

    Does this feature not work if I modify the template with a header image and remove a hidden row?

     

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    Answered by lazystripe on February 21, 2017 at 01:39 PM

    so i created a new notification and didn't change one thing on it, and it worked. So can i not have a customized email notification AND hide empty fields?

     

    I hope not. Please let me know, thanks.

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    JotForm Support

    Answered by Kiran on February 21, 2017 at 01:52 PM

    Unfortunately, Yes. Any modifications made to the notification will affect the hide empty fields feature. This feature works with the default notification only.

    Hope this information helps! 

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    Answered by lazystripe on February 21, 2017 at 02:34 PM

    That's unfortunate, but thank you for the answer.