What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Reset my password

    Asked by SERRULLA on June 15, 2012 at 08:36 AM


    I would like to enter my account but I forgot my password. I choose the option reset my password, but I didn't receive any email on my mailbox.

    Could you please explain me why.

    Thnak on advance

    User name Orchidee

  • Profile Image

    Answered by pinoytech on June 15, 2012 at 08:44 AM


    Sorry for the inconvenience that may have caused. Can you please provide us username of your account for further assistance?

    Thank you!

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    Answered by ItalyTech on June 15, 2012 at 09:02 AM



    with your email address we have only one guest user.

    We suggest you to signup for free with same email address.

    You will increase your limits.

    However you don't have any form just now.


    Thanks. Alessandro 

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    Answered by Thank you! on June 15, 2012 at 03:08 PM

    Thank you for the quick response. You have been very helpful, your suggestion worked and my information is still there.

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    Answered by pinoytech on June 15, 2012 at 03:10 PM

    On behalf of my colleague, you're welcome!

    If you need further assistance, please don't hesitate to contact us again anytime.

    Thank you!