- Dawn748Asked on February 21, 2017 at 01:10 PM
- JotForm SupportNik_CAnswered on February 21, 2017 at 01:53 PM
That basically means that you received a submission but not the payment for that submission.
Please refer to this article about what are Incomplete payments and how to handle them https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
And here is a guide how to view them https://www.jotform.com/help/135-How-to-view-incomplete-payments
If you have any further questions please let us know.