What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
That basically means that you received a submission but not the payment for that submission.
Please refer to this article about what are Incomplete payments and how to handle them https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
And here is a guide how to view them https://www.jotform.com/help/135-How-to-view-incomplete-payments
If you have any further questions please let us know.