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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why are my payments incomplete?

    Asked by Dawn748 on February 21, 2017 at 01:10 PM
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    JotForm Support

    Answered by Nik_C on February 21, 2017 at 01:53 PM

    Hello Dawn748,

    That basically means that you received a submission but not the payment for that submission.

    Please refer to this article about what are Incomplete payments and how to handle them https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    And here is a guide how to view them https://www.jotform.com/help/135-How-to-view-incomplete-payments

    If you have any further questions please let us know.

    Thank you!