why are my payments incomplete?

Hello Dawn748,

That basically means that you received a submission but not the payment for that submission.

Please refer to this article about what are Incomplete payments and how to handle them https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

And here is a guide how to view them https://www.jotform.com/help/135-How-to-view-incomplete-payments

If you have any further questions please let us know.

Thank you!