- TORWMAsked on February 21, 2017 at 02:38 PM
Hi, I am currently the only one receiving any of the forms that we have setup with Jotforms via email. Per Jotform, it shows 2 users and that they both have full access to all forms, etc. Please advise what we need to do to make sure that we both receive all forms that come in. Right now, I only see my email address (email@example.com) as the address listed when I go to the Accounts menu, but again, I see both addresses for the form menu.
Look forward to your response.
- JotForm SupportKevin_GAnswered on February 21, 2017 at 03:39 PM
I have checked the email addresses you provided and did not find them in our bounce list which means they are receiving emails from JotForm, the email history for both shows indeed that emails are being sent without any problem.
Now, I have quickly checked one of your forms and found only one email recipient, please follow this guide in order to send the notifications to more than one email address: https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients
To properly test the notification you need to send your form, using the test email button will send the email to one email address only, the one set up in your account.
Hope this helps.
- TORWMAnswered on February 21, 2017 at 04:46 PMThank you, I was able to change the email notifications on each form.I noticed that some forms had a autoresponder email button as well. Please explain what is autoresponder.
Times of Refreshing
- JotForm SupportKevin_GAnswered on February 21, 2017 at 06:14 PM
We will assist you with your last question on this thread: https://www.jotform.com/answers/1072548