What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Received an email saying I reached an API limit today

    Asked by ac73prT on February 21, 2017 at 02:47 PM
    I do not have any API Keys and I'm not using JotForm App in an Android device, yet I all of a sudden received an email saying I reached an API limit today.  It even provided a partial API Key number in the email... I don't know where that number even came from.
  • Profile Image

    Answered by ac73prT on February 21, 2017 at 02:51 PM

    I'm not sure if this has anything to do with the API or not, but I've also noticed that the Jotform Notifier extension for Chrome is not behaving properly.  Since the api limit email, the notifier is showing a question mark and wants me to Login.  When I click "Login" it takes me straight into my Jotform Account where I'm already logged in.  

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 21, 2017 at 03:57 PM

    We have daily API call limits and I believe this includes the browser extension app. To understand more about this limit, please check this article: https://www.jotform.com/help/406-Daily-API-Call-Limits

     

  • Profile Image

    Answered by ac73prT on February 21, 2017 at 04:41 PM

    Thank you EltonCris for your response.  I truly appreciate it.

    I re-read through the article you provided.  I do not have any API Keys listed in my account nor am I using any apps or widgets that I'm aware of. 

    If it is Jotform's Google Chrome Extension triggering the API limit,  I've never encountered this issue before.  I have uninstalled the extension and will test to see if I receive another API Limit email tomorrow.

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 21, 2017 at 06:00 PM

    Sure, just let us know if you come across this problem again so we can assist you further.

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 22, 2017 at 07:08 AM

    @ac73prT

    I just want to you let you know that we have indeed a problem with daily API limit reset yesterday and it has now been fixed.

    Sorry about the trouble.