What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Continue Forms Later: Why info entered in some fields is not saving?

    Asked by domicu on February 21, 2017 at 03:03 PM

    Hi, I've set this up for filling our over multiple sessions. Some fields save, others not, specifically: info in fields under "Contact Emails" on page 1, and Objective fields under the "Create or Edit Course Objectives" (section collapse). Is there a cure?

    Page URL:
    https://form.jotform.com/70365691758165

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 21, 2017 at 04:26 PM

    The info in "Contact Emails" cannot be saved since it's a widget, currently widgets are not supported in the auto-fill nor save and continue later feature (session method). 

    Regarding to the other fields I can see they are properly saved, here's a screen-cast from my test: 

    All the info entered in basic fields should be saved as shown in my screen-cast, if you need the info entered in widgets to be saved too then you would need to replace them with basic fields instead. 

    Also, since the method you're using stores the entered info in the web browser you must re-open the form in the same browser to get the previously entered data, you should also avoid to clear the browser cache since the info will be also cleared. Do note that this also works only when cookies are enabled in your form, otherwise the info will not be saved.