What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I receiving the notification email instead of the original recipient on the form?

    Asked by howelliott on February 21, 2017 at 04:19 PM

    I set up a form for... info@sullivanstone.ca.. I just happened to check on their form.. I received it...it came to me.. howelliott@gmail.com instead of the above mentioned.. info@sullivanstone.ca.. You guys are super good at replying I thank you in advance

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    JotForm Support

    Answered by Kiran on February 21, 2017 at 08:07 PM

    I have checked the email history log and see that there is a notification test sent to the form. Please be noted that the notification will be sent to the account registered email address only when Test email button is clicked on the notification. In order to receive the notification to the set recipient, it is required to submit the form normally.

    Hope this information helps!