What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    API over limit suspension.

    Asked by 90MinuteBooks on February 21, 2017 at 04:26 PM

    Hi

     

    We got an error message earlier today saying the API was suspended having exceeded 10,000 hits.  I don't believe we should be anywhere near this however I can't see any reporting to tell what the average useage is.

     

    Can you tell me which source generated all the calls and what the average volume is?

     

    I believe we only have Zapier using the API, so I'll raise a support call with them too to see if something cause a spike in volume.

     

    These are live, business impacting forms, so keen to not have this happen again tomorrow.

     

    Many thanks for the support. We love this service & use it for all our internal & external facing forms.

     

    Stuart

  • Profile Image
    JotForm Support

    Answered by jonathan on February 21, 2017 at 08:27 PM

    Hi Stuart,

    Please refer to our user guide on Daily-API-Call-Limits . This should help you understand where to review your API call usage.

    Let us know if the API limit still haven't reset and we will do it manually on your account.

    Thanks.