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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    bounce list

    Asked by danaelipp on February 21, 2017 at 06:27 PM

    We have heard from clients that are not receiving emails that should be generated from Jotform. When we check, they are on the bounce list. How can we get a list of all emails that are on the bounce list -- we have no way of knowing an email is on the bounce list unless a client happen to tell us that they did not get an email. Additionally, how can we prevent any email address or certain email domains from getting on the bounce list. Your help is greatly appreciated. 972.914.4973.

     

     

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    Answered by Ian on February 21, 2017 at 11:03 PM

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    If your notifications are not coming/going  through, your email address might be on our bounce list. You can remove yourself by following the instructions provided at :

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-AddressesYou may consider adding the list on your whitelist settings. 

    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Let us know if you have more questions regarding the same