What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to receive notification email

    Asked by keneth  on February 21, 2017 at 11:22 PM

    Updated whitelist to include domains but still not receiving forms.

     

     

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    JotForm Support

    Answered by John_Benson on February 22, 2017 at 03:34 AM

    The email address kwillians**@earthlink.net is in our bounce list. That's why you're not getting any notifications. 

    I have now removed the email from our bounce list. Please check this guide to learn more on: Why-I-am-not-Receiving-Email-Notifications. Also, please check your spam folder and if you see JotForm mails, mark it as not spam.

    Related guides:

    How-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    Let us know if you have any questions. We'll be glad to assist you.