Unable to receive notification email

  • keneth
    Asked on February 21, 2017 at 11:22 PM

    Updated whitelist to include domains but still not receiving forms.

     

     

  • John_Benson
    Replied on February 22, 2017 at 3:34 AM

    The email address kwillians**@earthlink.net is in our bounce list. That's why you're not getting any notifications. 

    Unable to receive notification email Image 1 Screenshot 20

    I have now removed the email from our bounce list. Please check this guide to learn more on: Why-I-am-not-Receiving-Email-Notifications. Also, please check your spam folder and if you see JotForm mails, mark it as not spam.

    Related guides:

    How-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    Let us know if you have any questions. We'll be glad to assist you.