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    Submission data not showing in Google Spreadsheet after a successful submission

    Asked by lalamoveth on February 22, 2017 at 12:17 AM

    I created the form and integrated with Google sheet because it's easier for my team to work on the submission data but I found that sometimes the data didn't sync with the Google sheet properly. Sometimes we receive notification email for an hour but when we go to the Google sheet the data is not there so we have to copy and paste the list of new submission from Jotform manually

    Could you give me some advice?

     

    Thank you,

    Page URL:
    http://landing.lalamove.net/bkk/driver/signup/1216_1

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    JotForm Support

    Answered by Mike_G on February 22, 2017 at 04:35 AM

    I would like to apologize for any inconvenience, however, form submission data not syncing to Google Spreadsheet may be caused by alteration to the spreadsheet itself.

     

    What I suggest you do is reintegration. This means you need to remove the current integration and perform an integration again. Although it would create a new spreadsheet (new Google Spreadsheet link) and the old spreadsheet will be dropped when you do such, having a fresh integration is one way of knowing if there is really something wrong with the integration itself or there are just things that were done to the sheet after the integration which caused it to break.

    If after reintegration you found out that the form submission data are really not showing in the spreadsheet after a successful submission, I suggest you contact us again and provide us the following details below.

    1. Link to the new spreadsheet.

    2. Submission-ID of submission(s) that are on the submission page but is not showing in the spreadsheet.

    Also, we would like to ask permission to do an actual test submission directly to the form on the website you provided in your post.

    Thank you.